How can I obtain permission to use material found on your website?
All material found on HISTORY.ca is copy-written and is the sole property of HISTORY. Regretfully, we cannot give permission for external use of our material.
Why are Quebec residents sometime ineligible to enter your on-line contests?
Unfortunately, Quebec residents are sometimes restricted from entering our contests due to regulations imposed by the Regie des loteries de Quebec (the provincial government body responsible for contests and lotteries). There are several stringent requirements (including extra documentation, notice and deadlines) that we are often not able to meet. However, we have, and will continue to include Quebec residents in our contests whenever feasible and we apologize for any inconvenience.
What is HISTORY Go?
HISTORY Go is a free video app created for iPad, iPhone, iPod Touch, and Android devices. It provides your favourite HISTORY shows as well as access to live content.
How do I access HISTORY Go?
Once you have downloaded the free app from the app store, just start watching! A selection of on-demand content, including some full episodes, is available to everyone. Signing in with your TV service provider credentials opens up the full 200+ hours of rich HISTORY content. Live TV also requires a sign-in.
How much does it cost?
The HISTORY Go app is free to download. Bandwidth from your ISP or data from your mobile carrier may incur charges, as with any streaming application.
Why does the App require location services?
Our studio and licensing agreements require that customers be within the physical geography of Canada in order to play the videos and watch live TV. Using LBS is the best way to ensure that the device is located in Canada. It only checks at video start and will not cause unnecessary battery drain.
Can I watch HISTORY shows without signing in with a TV provider?
Some full episodes and clips are available without sign-in, however the selection is limited.
Can I watch live TV?
Yes. If you sign in with your television service provider credentials. Just tap on the “Live” icon and sign in.
Will HISTORY Go use my cellular data plan (3G/4G/LTE)?
You have the option in “Settings” to restrict content playback to WiFi only. If you choose to allow Cellular Playback, you may incur mobile data plan charges.
The App crashes or won’t play video. Why?
Please check the following:
- You do not have ad blocking apps installed such as Ad Blocker.
- Your device is not jailbroken.
- You are connected to a strong Wi-Fi or cellular network
- You have accepted location services usage
- You are not using a VPN or Proxy to modify your ISP location.
If none of these scenarios apply, please contact us at email@example.com and we will be pleased to help you.
Can I download shows and store them on my device?
No. You can only stream content while connected to the Internet. There is no option to save or store content locally on the device
Can I use the HISTORY Go app outside of Canada?
You will not be able to watch video outside Canada on this device as the content is only licensed for audiences in Canada.
Does HISTORY Go include advertisements?
The app includes video advertisements that may play before and during video playback. The ads appear when a normal commercial break would.
Which devices does HISTORY Go work on?
iPad, iPhone, and iPod touch devices running iOS 6.X or newer, and Android with OS 4.0 or greater. Please note that Location Based Services/GPS is required to determine the device’s location in order for us to ensure playback occurs in Canada only.
Why am I hearing audio only with no video imagery?
In low connectivity areas the device transfers playback to an audio-only version of the show file. If you are on a 3G network, please try connecting to a stronger Wi-Fi connection to resume video playback. If you are connected to a Wi-Fi network but out of range, please reorient yourself to obtain a stronger connection.
Why isn’t my TV Provider listed?
HISTORY Go is available to all Canadian TV cable, satellite and IPTV providers. Please check back soon to see if your television provider is enabled on our app. To speed up the process, please contact your service provider to inquire about this service offering.
I do not pay for cable. Can I still use HISTORY Go?Some full episodes and most clips are available without sign-in, however the selection is limited. HISTORY is a pay-tv channel and is not available over the air.
What if I have forgotten my Username and Password from my TV Provider?
Please contact your television service provider to gain access. HISTORY does not store or provide that information.
Do I have to sign in every time I open the app?
No. The sign-in will be valid with a token that will last 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you will not need to sign in again.
How many people in my household can sign in at the same time on devices?
We currently limit the sign-in at five per account.
What do the locks mean?Locks represent content that is available only to signed-in users. Once signed in, all locks will become play icons, and you will have access to the library of content.
Programming Questions about submitting show proposals to HISTORY
How can I submit an original series pitch to HISTORY?
HISTORY commissions half-hour and one-hour, six- to thirteen-episode factual series aimed at adults 25-54. Popular topics on the channel include: archaeology, ancient history, war and conflict, history of science and technology and innovative social history. Regardless of genre, all our programming shares a few common elements.
Our audience craves relevant, newsworthy stories, told in a hands-on, active style. Exclusive access to authentic and entertaining characters and places bring viewers to our network. High quality CGI-driven series remain a hit. We do not commission linear recounting of history and "stock and talk" style programs (majority archives mixed with talking heads). We do not commission biographies, history of sports, arts, and music.
Factual Team:Rachel Nelson - Director, Original Drama and Factual Content
Robin Neinstein - Manager, Original Drama and Factual Content
Andrew Johnson - Production Executive, Factual Original Content
Craig Baines - Production Executive, Factual Original Content
Cassandra Scrimgeour - Program Coordinator, Factual Original Content
Proposals should be sent with release forms [download here] to the attention of Cassandra Scrimgeour Cassandra.Scrimgeour@corusent.com (tel: 416-967-8060)
Questions about past, current & upcoming shows
How can I get information about a program I saw on HISTORY if I don't know the title?
HISTORY broadcasts many programs. In order for us to help you, please be specific in your request by providing us with the title and/or exact date and time of the broadcast. We cannot identify programs by description of footage, narrator, host, or interviewee.
How do I acquire more information on a particular program?
HISTORY can provide viewers with repeat dates and times of a specific show when possible. We cannot provide more information on the subject than is included in the program's content, nor can we provide contact information for interviewees or hosts of our documentaries.
How can I find out if certain programs will be repeated?
Traditionally most of our programs are re-aired at some point. To determine if the program you are interested in is currently scheduled to be rebroadcast, please check our daily listings at http://www.HISTORY.ca/schedule/.
How can I find out about the music heard in your programs?
Most of our on-air promotional and original series music is written specifically for our programs. While musical pieces may be available commercially, they are not available for sale through HISTORY.
How do I get in touch with HISTORY?
For any comments, queries and questions, our viewer relations department will do their best to assist you. They can be reached at feedback@HISTORY.ca
Can HISTORY provide me with answers to general HISTORY questions?
Our viewer relations department is happy to assist viewers in answering questions about our programming, but we do not have the archive or research facilities to answer your general HISTORY questions. We suggest that you explore topics of interest at your local library, Library and Archives Canada or search the Internet for more resources.