FAQs

Website

HISTORY Go app

HISTORY Vault app

Programming


Website

How can I obtain permission to use material found on your website?
All material found on HISTORY.ca is copy-written and is the sole property of HISTORY. Regretfully, we cannot give permission for external use of our material.

Why are Quebec residents sometime ineligible to enter your on-line contests?
Unfortunately, Quebec residents are sometimes restricted from entering our contests due to regulations imposed by the Regie des loteries de Quebec (the provincial government body responsible for contests and lotteries). There are several stringent requirements (including extra documentation, notice and deadlines) that we are often not able to meet. However, we have, and will continue to include Quebec residents in our contests whenever feasible and we apologize for any inconvenience.

HISTORY Go

What is HISTORY Go?
HISTORY Go is a free video app created for iPad, iPhone, iPod Touch, and Android devices.  It provides your favourite HISTORY shows as well as access to live content.

How do I access HISTORY Go?
Once you have downloaded the free app from the App Store or from Google Play, just start watching! A selection of on-demand content, including some full episodes, is available to everyone. Signing in with your TV service provider credentials opens up the full 200+ hours of rich HISTORY content. Live TV also requires a sign-in.

How much does it cost?
The HISTORY Go app is free to download.  Bandwidth from your ISP or data from your mobile carrier may incur charges, as with any streaming application.

Why does the App require location services?

Our studio and licensing agreements require that customers be within the physical geography of Canada in order to play the videos and watch live TV. Using LBS is the best way to ensure that the device is located in Canada. It only checks at video start and will not cause unnecessary battery drain.

Can I watch HISTORY shows without signing in with a TV provider?
Some full episodes and clips are available without sign-in, however the selection is limited.

Can I watch live TV?
Yes.  If you sign in with your television service provider credentials. Just tap on the “Live” icon and sign in.

Will HISTORY Go use my cellular data plan (3G/4G/LTE)?
You have the option in “Settings” to restrict content playback to WiFi only. If you choose to allow Cellular Playback, you may incur mobile data plan charges.

The App crashes or won’t play video. Why?
Please check the following:

  • You do not have ad blocking apps installed such as Ad Blocker.
  • Your device is not jailbroken.
  • You are connected to a strong Wi-Fi or cellular network
  • You have accepted location services usage
  • You are not using a VPN or Proxy to modify your ISP location.

If none of these scenarios apply, please contact us at feedback@HISTORY.ca and we will be pleased to help you.

Can I download shows and store them on my device?
No. You can only stream content while connected to the Internet. There is no option to save or store content locally on the device

Can I use the HISTORY Go app outside of Canada?
You will not be able to watch video outside Canada on this device as the content is only licensed for audiences in Canada.

Does HISTORY Go include advertisements?
The app includes video advertisements that may play before and during video playback. The ads appear when a normal commercial break would.

Which devices does HISTORY Go work on?
iPad, iPhone, and iPod touch devices running iOS 6.X or newer, and Android with OS 4.0 or greater. Please note that Location Based Services/GPS is required to determine the device’s location in order for us to ensure playback occurs in Canada only.

Why am I hearing audio only with no video imagery?
In low connectivity areas the device transfers playback to an audio-only version of the show file. If you are on a 3G network, please try connecting to a stronger Wi-Fi connection to resume video playback. If you are connected to a Wi-Fi network but out of range, please reorient yourself to obtain a stronger connection.

Why isn’t my TV Provider listed?
HISTORY Go is available to all Canadian TV cable, satellite and IPTV providers. Please check back soon to see if your television provider is enabled on our app. To speed up the process, please contact your service provider to inquire about this service offering.

I do not pay for cable. Can I still use HISTORY Go?

Some full episodes and most clips are available without sign-in, however the selection is limited. HISTORY is a pay-tv channel and is not available over the air.

What if I have forgotten my Username and Password from my TV Provider?
Please contact your television service provider to gain access. HISTORY does not store or provide that information.  

Do I have to sign in every time I open the app?
No. The sign-in will be valid with a token that will last 90 days, and will reset for another 90 days every time you open the app. So, if you sign in once and come back every week to catch up on your favourite shows, you will not need to sign in again.

How many people in my household can sign in at the same time on devices?
We currently limit the sign-in at five per account.

What do the locks mean?

Locks represent content that is available only to signed-in users. Once signed in, all locks will become play icons, and you will have access to the library of content.

HISTORY Vault app

What is HISTORY Vault ?
HISTORY Vault is a subscription video service app offered by HISTORY. You'll have access to hundreds of hours of historical shows, series and specials on topics including ancient civilizations, the World Wars, space exploration, and everything in between.

Where can I watch HISTORY Vault?
At this time, HISTORY Vault is available on iOS devices running iOS8.1 and above, and on AppleTV.

How do I find HISTORY Vault?
For iOS devices: Go to the Apple App store and search for "HISTORY Vault." Tap the "Get" button to download the app. Go to your home screen and launch the app to get started.

Do I need to have a TV provider in order to watch the content in the HISTORY Vault app?
No. The HISTORY Vault app is a monthly paid service that is independent of TV providers.

Do I need an Internet connection to access HISTORY Vault?
Yes. An Internet connection is required to watch HISTORY Vault content.

How do I subscribe to HISTORY Vault?
In order to subscribe to HISTORY Vault, first install the app onto your iOS device. Then open the app, select "Start your free trial" from the options on the home screen, and follow the prompts. Sign-up is handled using the credit card associated with your iTunes account.

How much does a HISTORY Vault subscription cost?
The HISTORY Vault app is free to download and browse, but you can access all of HISTORY Vault's great content for $5.49 per month after your 7-day free trial ends. Enjoy hassle-free billing via Apple iTunes; your subscription will auto-renew on a monthly billing cycle. You can cancel at any time.

What happens after my 7-day free trial ends?
If you do not cancel by the last day of your free trial period, your account will automatically be charged the monthly subscription fee. A "day" is measured beginning at the time you start your free trial period and ending 24 hours later. (For example, if you start your 7-day free trial on Sunday at noon, the trial will end the following Sunday at noon.) The free trial only applies to first-time subscribers.

Can I use the HISTORY Vault App outside of Canada?
No, you have to be located in Canada to access HISTORY Vault content. Content will not stream if you're traveling internationally.

Is there a limit to the number of devices on which I can use my HISTORY Vault subscription?
With an active subscription, you can currently install and stream the HISTORY Vault app on an unlimited number of iOS devices.

I already have an account, but I recently upgraded my iOS device. How do I access my HISTORY Vault account on my new device?
When you open the HISTORY Vault App, select the "Sign In" option on the home screen. Enter your username and password to sign in.

How often is content updated in the HISTORY Vault app?
Our offering of documentaries, shows, and specials is updated each month. There are hundreds of hours of content available for you to watch with your HISTORY Vault subscription.

I don't see a particular show or documentary that I am looking for. How do I find it?
New content is added regularly. If you don't see a particular show right now, it might be available at a later date.

Does the HISTORY Vault app support closed captioning?
Yes, HISTORY Vault supports closed captioning when available.

Can I download the videos in the HISTORY Vault app to watch later?
No. The HISTORY Vault app is a streaming-only experience.

If I start watching something, can I stop and continue it later?
Yes. Your place will be saved for you to continue watching later.

I have a WiFi connection, but my video quality is poor.
Using the HISTORY Vault app over a WiFi connection is one of the best ways to ensure an optimal viewing experience. Unfortunately, other factors (including an intermittent network connection, slow network speed, or poor signal strength) can all contribute to lessened performance within the HISTORY Vault app.

I'm trying to watch a show, but I'm only getting the audio (with no video).
Our apps deliver video streams based on your connection speed. The faster your connection, the better the video quality. If your connection speed drops during playback, the video quality will be lowered until a better connection can be established. At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program. This is a result of your connection speed, but if you're experiencing this problem frequently, you should call your internet provider.

Why does my video freeze up from time to time?
When the app isn't able to download the video fast enough, the playback will pause until it's able to catch up. This is known as buffering, and it can happen for a variety of reasons. One common cause is too many devices using the same connection at one time. To minimize buffering issues, try to limit the number of devices on your network when using our app.

Why does my video get blurry or pixelated sometimes?
The HISTORY Vault App is designed to provide the optimal viewing experience based on your connection speed. If your connection is too slow, the video quality will be lessened, or in some cases, removed altogether, providing an audio-only experience. Using a consistent, high-speed internet connection will help ensure the highest quality video within the HISTORY Vault app.

I lost my password. How do I recover or change it?
For iOS, please visit Apple support (https://support.apple.com/en-us/HT201487).

How do I cancel my subscription purchased through iTunes?
To cancel a subscription purchased on an iOS device, go to https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions to turn off auto-renew.
Alternatively, you can follow these steps: From the Home Screen of your iOS device, tap the App Store app. In the menu at the bottom, tap Featured. Scroll to the bottom of the screen and tap your Apple ID. Tap View Apple ID. If prompted, enter your password and tap OK. Next, go to the Account Settings screen. Scroll down and tap Manage Subscriptions. Find the HISTORY Vault Subscription and turn the toggle to the OFF position. Auto-renewal is now turned off. You will not be billed in the following billing cycle.

If I cancel before my next billing period, do I get a refund for the remaining time?
If you cancel before the billing period ends, you will be charged for the full billing period. You will have access to the service until your billing period ends.

How do I update my payment info?
You can manage your HISTORY Vault payment info through your iOS account.

I have a question about HISTORY Vault that's not covered in the FAQ.
Contact us at watchapps[at]aenetworks[dot]com.

Programming

Questions about past, current & upcoming shows

How can I get information about a program I saw on HISTORY if I don't know the title?
HISTORY broadcasts many programs. In order for us to help you, please be specific in your request by providing us with the title and/or exact date and time of the broadcast. We cannot identify programs by description of footage, narrator, host, or interviewee.

How do I acquire more information on a particular program?
HISTORY can provide viewers with repeat dates and times of a specific show when possible. We cannot provide more information on the subject than is included in the program's content, nor can we provide contact information for interviewees or hosts of our documentaries.

How can I find out if certain programs will be repeated?
Traditionally most of our programs are re-aired at some point. To determine if the program you are interested in is currently scheduled to be rebroadcast, please check our daily listings at http://www.HISTORY.ca/schedule/.

How can I find out about the music heard in your programs?
Most of our on-air promotional and original series music is written specifically for our programs. While musical pieces may be available commercially, they are not available for sale through HISTORY.

Program Comments

How do I get in touch with HISTORY?
For any comments, queries and questions, our viewer relations department will do their best to assist you. They can be reached at feedback@HISTORY.ca

Can HISTORY provide me with answers to general HISTORY questions?
Our viewer relations department is happy to assist viewers in answering questions about our programming, but we do not have the archive or research facilities to answer your general HISTORY questions. We suggest that you explore topics of interest at your local library, Library and Archives Canada or search the Internet for more resources.